Case Studies

Real projects. Measured outcomes.

How we survey, design and deliver, told through the work itself.

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Customer using a feedback tablet in a hospitality setting

Device deployment · Break-fix support

Serve First: feedback tablets deployed on time, supported ever since.

Delivered on deadline
Zero disruption to trading
Supported ever since

The challenge

Serve First needed its customer feedback tablet estate set up and installed as part of a wider infrastructure upgrade, delivered to deadline, and without disrupting its customers' day-to-day business. The estate spanned staff restaurants at major UK manufacturing sites, where devices in customer-facing environments don't get a second chance at a smooth rollout.

What we did

Simplinet configured and installed the feedback tablets and the supporting infrastructure site by site, working around live restaurant service so staff and diners never saw the change happening, only the result.

The outcome

The upgrade was delivered on time with zero disruption, and Simplinet now provides ongoing break-fix support for the estate. When a device fails, we fix or replace it and the estate keeps running.

“The Simplinet team went above and beyond to make sure that our tablet infrastructure upgrade project was delivered on time with no disruption to our customers' business.”Gemma Pearce, Operations Manager, Serve First Limited

Services used: Network installation · Project management

Simplinet engineer installing a self-order kiosk in a quick-service restaurant

Quick-service restaurants · Kiosk & EPOS deployment

Self-order kiosks installed across a national quick-service restaurant estate.

200+ locations
18-month programme
Installed around live trading

The project

Working on behalf of a leading hospitality technology provider, Simplinet's founder Andy Manning installed and commissioned self-order kiosks, with integrated payment, across more than 200 locations of a national quick-service restaurant estate, delivered over an 18-month programme.

The work

Floor- and pole-fixed kiosk hardware mounted, each unit cabled and commissioned including its payment terminal, working around live restaurants so installs never interrupted trading. Site after site, to the same standard, for a year and a half.

The outcome

Over 200 locations delivered and trading. A programme of that length only stays on schedule when the install process is repeatable and the snags get engineered out early. That discipline is what Simplinet brings to every rollout today.

This programme was delivered by Andy before Simplinet was founded, through his previous business. For confidentiality reasons we don't name the brands involved, but we're happy to discuss the work in detail on a call.

Services used: EPOS installation · Project management

Survey routes and measured access-point placements from a Simplinet hotel WiFi survey

Hospitality · Subcontracted survey programme

Enterprise WiFi surveys across a national hotel estate.

National hotel estates
Ekahau-measured, every floor
Repeat programme, still running

The brief

A technology integrator needed a reliable survey partner for an ongoing programme of WiFi surveys across national hotel estates: enterprise-grade RF measurement, delivered in live hotels without disturbing guests, with reporting consistent enough to hand straight to their end client.

The work

Simplinet surveys each hotel floor by floor with Ekahau AI Pro and Sidekick 2 (coverage, capacity, interference and roaming, from guest rooms and corridors to back-of-house), working around housekeeping, occupancy and events, and delivering every report to the integrator's standard, to a turnaround agreed up front.

The outcome

The integrator gets consistent, evidence-based survey reports site after site, under their own brand, and the programme keeps coming back. Repeat subcontract work is the strongest reference a survey partner can offer.

We deliver this programme as a subcontractor, so we don't name the brands involved, but we're happy to discuss the work in detail on a call.

Services used: WiFi surveys · Enterprise & partners

More case studies are being written up.

In the meantime, we're happy to talk specifics on a call, including projects we can't publish.

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